We love to hear from each and every one of you. We are real people behind these requests, and not AI or a BOT. Because we are a working studio, we appreciate your patience & graciousness and will respond to your request ASAP (usually same day or within 24 hours, excluding weekends and holidays).
FOR INSTUDIO APPOINTMENTS:
Please provide details about your garment need, any information such as wear/event date, and include a return email and phone number. We will get back to you ASAP.
FOR FITTING/SEWING ADVICE & BOOK QUESTIONS:
Due to an increased volume of fitting questions and requests for tips and advice, please note that we may not be able to personally respond to all free-advice emails. We certainly try, but at very busy times we are not always able to respond.
For more in-depth questions about your custom designs, fitting evaluations, or anything that just needs more help, please check out our 1-hour consultation. This is a valuable tool for booking a full hour via Zoom or in person at the studio with Designer Joi.
FOR WEBSITE PRODUCT QUESTIONS:
If you are having issues with a downloadable file, check your computer first, and make sure you click the big pink buttons for downloading your files during checkout. For other issues, please explain here.
We look forward to Sewing with you!